FAQs

Below you will find the answers to frequently asked questions:

Closed
ClosedI can’t see the highlighted audio levels of my sound inputs.
  • Check that your audio sources are correctly connected. See Connections
  • Check that your Audio settings consist of at least 4 channels Do not choose “2 Ch” See Video Settings
ClosedI can’t see the preset positions thumbnails under the preview of my turret cameras

This means that the camera has not been detected as a turret camera.

  • Check that it is compatible and supported by the system.
  • Check that the control cable is properly connected and there is no loose connection.
  • Restart the detection process:
    • either by closing and restarting the STUDIO solution (See LAUNCH of STUDIO system),
    • or via the Infomenu by clicking on Re-detect all cameras
  • Check that the format of the video signal is the same as the setting on the video input. See Input configuration
ClosedI can’t control the cameras with the joystick
  • Can you see the preset positions thumbnail under the camera preview?
  • Check that the joystick is properly configured. See Controller configurations
ClosedI don’t have video signal in system output (LIVE OUTPUT HDMI or HD-SDI)
  • Check that the video output is properly activated. See Settings
  • Check that all the cards are detected by the system. See Settings
ClosedI can’t record and live broadcast 2 feeds